🎧 Call Recording

🧩 1. Introduction

The Call Recording feature allows you to record, store, and manage your calls directly through the platform.
Recordings can be useful for quality monitoring, training, or compliance purposes. You can easily configure storage time, enable or disable recordings, and manage multiple users at once.

⏱️ 2. Storage Time Options

The storage duration for call recordings can be configured in the platform settings.
Available options are:

1. 0 days

2. 7 days

3. 30 days

4. 90 days

5. 180 days

6. 365 days

📝 Note: To store any call recordings, the CDR Reports storage time must be set to at least 7 days.

💾 3. Bulk Download

Starting from a 30-day storage setting, an additional button will appear to enable Bulk Download for call recordings.
Once enabled, you’ll find a Download Call Records button in the CDR Reports page.

This allows administrators to easily download all call recordings in bulk for archiving or compliance.

☎️ 4. Shortcode for Recording Control

A shortcode can be configured to manually start or stop call recording during a call.
The shortcode may only contain an asterisk * followed by a single digit.

Example:
*3 → Toggle call recording on/off while in a call.

💡 Use this feature when you need to record specific calls on demand, instead of all calls automatically.

🎚️ 5. Recording Modes

Call recording can be enabled or disabled globally and customized per user or group.
You can switch between two recording modes:

• ⚪ On Demand – Recording is available manually (Grey icon).

• 🔴 Always On – Recording is active for all calls (Red icon).

A ✅ green checkmark indicates that call recording is active.
All users with recording enabled will also be listed under “Recording is turned on for”.